Petronella Dayana Jubas

responsible for managing all phases of assigned translation projects into multiple languages, analyzing and estimating the project, scheduling translators, managing and tracking the production schedule, managing translation quality, delivery, and billing, liaising with the client, coordinating linguists and desktop publishing staff, working towards complete customer satisfaction

pre-sales product consultations, volume and educational licensing, after-sales care covering the german and italian market, influence buying decisions, direct customers through order processes, own or channel customer escalations to appropriate resources, understand and make recommendations regarding trends in customer needs, understand customer business drivers

Acting as a business consultant for the projects requesting knowledge of languages and cultural awareness, development of business strategies for B2B- and B2C- Projects, responding directly to the Company Director, translation of company documentation and contract editing, market research

various projects UK/France/Germany with high quality standard requirements and in-depth language knowledge

direct responsibility for human capital acquisition (Sales Agents), liaising with existing customer, development of new-customer acquisition strategies, implementation of advertisement sales and looking for ways to expand business into other sectors i.e. tourism

Customer care for National Geographic, Time Magazine and Time Life

Outbound calls to Members (Timeshare-exchange/Travel-products), a job role demanding extensive geographical knowledge and strong sales skills in a highly target-driven environment, coaching inbound agents

responsible for excursion packages sales and reporting , quality content of the excursion packages, providing training and support for tour guides, weekly shift-planning in accordance to business needs, tour planning and daily excursion package sales to German and English travel groups