Philipp Mack

- Six Sigma Green Belt certified - monitor real-time operational performance of the contact center team - continuous personalized performance feedback for team members - monitor training needs - identify areas of improvement - handle escalated HR inquiries - liaise between my team and stakeholders - ensure appropriate staffing

- handle EU-related enquiries by private citizens, businesses, journalists etc. in German, Dutch and English - research on EU affairs under tight deadlines

- assist in amending EU legislation annexes and draft explanatory memoranda, internal communication & briefings for senior officials and Commissioners - handle written parliamentary & citizens' questions - translate various documents, e.g. legal & diplomatic communication - communicate with national administrations - monitor relevant media & political developments - maintain the event calendar, data-bases & institutional memory capacities

- assist the European Union's role in supporting the Cyprus settlement talks - organizer in the traineeship sub-committee Middle East/North Africa: organize language lessons, discussion tables, a documentary film evening and a panel discussion

- draft annual reports and resolutions (Middle East developments, counter-terrorism) - draft speeches, thematic papers and diplomatic communication - provide administrative support in the organization of international meetings - research on Mediterranean issues

- teach English in Alexandria, Egypt

- alternative civilian service in Ra'anana, Israel

- conflict analysis - conflicts in the Middle East and Mediterranean region - Euro-Med relations - security studies - negotiations - international relations - group dynamics

Social Psychology