Philipp Mack
Suchst Du einen anderen Philipp Mack?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Philipp Mack
- Bis heute 7 Jahre und 5 Monate, seit März 2018
Team Lead, Contact Center - Belgium & Netherlands
Johnson & Johnson
- Six Sigma Green Belt certified - monitor real-time operational performance of the contact center team - continuous personalized performance feedback for team members - monitor training needs - identify areas of improvement - handle escalated HR inquiries - liaise between my team and stakeholders - ensure appropriate staffing
- 1 Jahr und 7 Monate, Aug. 2016 - Feb. 2018
Communications Officer & Backup Supervisor
Europe Direct Contact Centre (EU agency)
- handle EU-related enquiries by private citizens, businesses, journalists etc. in German, Dutch and English - research on EU affairs under tight deadlines
- 10 Monate, Aug. 2015 - Mai 2016
Assistant Policy Officer
European Commission (Task Force for the Turkish Cypriot community)
- assist in amending EU legislation annexes and draft explanatory memoranda, internal communication & briefings for senior officials and Commissioners - handle written parliamentary & citizens' questions - translate various documents, e.g. legal & diplomatic communication - communicate with national administrations - monitor relevant media & political developments - maintain the event calendar, data-bases & institutional memory capacities
- 5 Monate, März 2015 - Juli 2015
Blue Book Trainee
European Commission (Task Force for the Turkish Cypriot community)
- assist the European Union's role in supporting the Cyprus settlement talks - organizer in the traineeship sub-committee Middle East/North Africa: organize language lessons, discussion tables, a documentary film evening and a panel discussion
- 1 Jahr und 5 Monate, Okt. 2013 - Feb. 2015
Research Intern assisting the Secretary General
Parliamentary Assembly of the Mediterranean (PAM)
- draft annual reports and resolutions (Middle East developments, counter-terrorism) - draft speeches, thematic papers and diplomatic communication - provide administrative support in the organization of international meetings - research on Mediterranean issues
- 2 Monate, Juli 2011 - Aug. 2011
English Teacher
Stars Montessori pre-school
- teach English in Alexandria, Egypt
- 1 Jahr und 1 Monat, Aug. 2007 - Aug. 2008
Social Caregiver
Beit Perry, Alut
- alternative civilian service in Ra'anana, Israel
Ausbildung von Philipp Mack
- 1 Jahr und 2 Monate, Okt. 2012 - Nov. 2013
Conflict Analysis & Resolution
George Mason University (School of Conflict Analysis and Resolution)
- 1 Jahr und 2 Monate, Okt. 2012 - Nov. 2013
Conflict Resolution & Mediterranean Security
University of Malta (Mediterranean Academy of Diplomatic Studies)
- conflict analysis - conflicts in the Middle East and Mediterranean region - Euro-Med relations - security studies - negotiations - international relations - group dynamics
- 3 Jahre und 11 Monate, Sep. 2008 - Juli 2012
Psychology
Radboud University Nijmegen
Social Psychology
Conflict Studies
Radboud University Nijmegen
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Niederländisch
Gut
Französisch
Grundlagen
Hebräisch
Grundlagen
Arabisch
Grundlagen
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