Pinar Karaoglu

• Oversaw daily business activities, including the allocation of resources, budgeting for various functions. • Managed and monitored the in-house staff. • Engaged with freelancers to expand the company’s network of 100+ freelance translators. • Managed marketing strategies, and searched for opportunities to grow business. • Monitored financial activities. • Trained in-house staff and independent contractors regarding the use of relevant software. • Attended meetings with potential customers.

• Coordinated various translation and multimedia projects with key customers. • Carried out correspondences with top clients. • Assigned projects to translators, editors, and content creators based on appropriate criteria. • Maintained the terminology lists and style guides that were utilized by multiple parties. • Performed quality assurance checks and ensured the highest quality for projects. • Kept track of the payments and receivables related to the projects.

• Started as a freelancer, then transferred into the in-house team. • Translated, edited and proofread various texts between English, German and Turkish language pairs. • Translated and edited the company web site, catalog, and printed materials. • Consecutive interpreting at notary offices, police stations, and business meetings.

• Translated and edited various texts between English, German and Turkish language pairs. • Consecutive interpreting at notary offices, court hearings, hospitals, business meetings, and conferences. • Evaluated applications of prospective translators and reviewed their translation samples.

• Welcomed and greeted guests in different attractions. • Provided instructions to riders in the theme park. • Worked with a diverse team to ensure impeccable customer service. • Effectively responded to customer requests and concerns to create an enjoyable ride experience through safety, courtesy, and efficiency.

• Resolved guest problems in a practical and professional manner. • Acknowledged all guests and responded to their needs on time. • Maintained positive guest relationships at all times. • Reviewed comment cards filled out by guests. • Kept track of online portals for comments and complaints that required a response from hotel management. • Translated guest comments and reviews from German and English into Turkish to report to supervisors for further improvement of general performance.

Translation and Interpreting (English-Turkish-German)