Piotr Hendzelewski

Managing of interdisciplinary, large and/or strategic projects in the international environment of ERGO Group.

• Project and Program Management in international and intercultural environments • Deployment of SAP based solutions for insurance administration • Audit/Supervision of international IT project • Crisis management on extraordinary project situations • Development of a Information Security (IS) assessment program for all international units • Assessment and recommendation of organisational and IT development in international business units • Development and Re-assessment of international IT - Strategy

•Built and managed a team of about 70 staff to deliver IT operations, IT infrastructure and project services to Zurich Russia business in an extremely challenging business and organisational environment •Defined and established project management processes (project documentation, reporting, risk management, controlling, PMO etc) for transparent control of projects and as a platform for support of business change

• Planned, conducted and delivered an IT consulting project as basis for MBA thesis “Data integration and its impact on customer relationship management (CRM)” • Analysed the current CRM environment within the bank, rationalised strategic demand for the present and the future and proposed pro

• Managed and delivered on time and quality projects with focus on IT outsourcing (assets, processes and people) and on IT Services such as data centre management, desktop management, network management, telecommunication services, managed server and application services for front, middle and back o

• Managed and delivered on time and quality projects with focus on IT Solutions such as e-commerce and web-portals. Managed project budgets up to € 2m. Involved clients were Zurich Versicherungen AG, Basler Versicherungs AG. Clients’ satisfaction was always very high (more than 80 %) • Designed an

• Developed the quotation and application software system of the insurance. Main responsibility was maintenance and improvement of the system architecture • Led a team of 8 colleagues as deputy manager • Improved quality management of the department through implementation of software management pr

Operations, entrepreneurship

Angewandte Mathematik Betriebswirtschaft