Piyush Sabharwal

• Own end-to-end sales order processing in SAP ERP for international B2B accounts. • Handle customer order enquiries, changes and delivery updates. • Coordinate with Sales, Logistics, Warehouse and Supply Chain teams. • Monitor order backlog and resolve delivery delays. • Support billing, invoicing and audit-ready documentation. • Built Excel VBA automation to reduce manual reporting effort.

• Processed 40–70 customer orders daily in SAP ERP for international accounts, maintaining high order accuracy. • Owned customer order backlog end-to-end, ensuring on-time order fulfillment. • Partnered with Planning, Sales and Logistics to resolve delivery issues. • Supported billing activities and maintained accurate order documentation. • Contributed to process improvement initiatives that improved operational efficiency and delivery performance.

• Managed complete customer order lifecycle in SAP ERP, from order entry through invoicing, across a high-volume customer base. • Collaborated with Customer Service, Logistics, Supply Chain and Sales to resolve order issues and improve on-time delivery. • Maintained accurate customer master data and order documentation. • Supported invoice processing and resolved billing and order issues. • Mentored new team members and handled complex customer cases.

• Managed customer enquiries via email and phone, resolving issues within SLA targets. • Coordinated with internal teams to ensure timely issue resolution and maintained accurate service documentation.

• Handled high-volume customer interactions, resolving issues and escalating complex cases while maintaining service quality standards.