Polina Mittermayer

• Foreseeing and analysing clients’ wishes and needs, systematising the results, reporting to the higher management in order to improve the quality of service • Handling the complaints, resolving the conflict situations (reduced the complaint level for 30%) • Promotion of the Hotel and side services to HNW and UHNW individuals, direct sales

• Control of the operational activities for assets of Parkview Private Collection (help with 170K €+ events, full wine cellar evaluation, Drafting of Operational Manual for Le Beauvallon and Saluzi Yacht, AR and agency commissions control) • Assisting with Human Resource projects, Suppliers’ Search and Development • Keeping Inventory of the global offices’ stocks • Marketing Photography (site, events + Les Voiles de St-Tropez) and Website assistance

Remotely from France • Family Private Life Assistance (organising receptions and events, gifts, flowers, travel itineraries) • Company and CEO Business Assistance (travel arrangements, minute notes, handling business correspondence and phone calls, search of logistics’ partners)

• Service control and delivery to HNW and UHNW individuals • Constant research for leisure and business opportunities in the region for the establishment

• Everyday Assistance and holiday Autonomous Replacement for the Groups & Events Manager (over 20 business and private events arranged) • Group Department Responsible for 1 month for four hotels of the group, sold 100 rooms to one agency for once, negotiated 300 rooms per year contract with an Indian tour operator • Trainee guiding and recruitment