Pooja Gautam

Conducted and supported Transition Risk review of offshoring processes, with cost benefit assessments of over a billion USD, across offshore delivery centers. Roles and Responsibilities: - Transition Risk and Control assessment and approval. - Team project management, Risk reporting and capacity planning. - Enterprise Risk Measurement Policy implementation, quantitative validations and defining feasible remedial strategy, its implementation and post implementation reviews. - LOB Risk and Control Partner

Established internal audit practice in CSG (Customer Support Group) team for the telecom circle, with key focus on compliance to regulatory requirements, organizations methodologies & Standard Operating Guidelines. - Enhancement of customer experience structure, defined circle audit scope, conducted risk analysis within the respective processes, identification of gaps, process modification, implementation and post implementation audit. - Developed and implemented Internal Audit and risk reporting

• Key client industries: IT/ITES, Pharmaceutical, Consumer Goods, Infrastructure, Real Estate & Facilities, Telecom, Banking, NBFC and Market Research. • Led and performed risk based internal audit of international subsidiaries and operational processes to mitigate risks and streamline procedures, while ensuring strong client relationship, business development and retention. • Executed end-to-end internal audit projects and client deliverables, provided best solutions to their requirements within timelines.