Prajkta Shirodkar

As an experienced Data & Operations Manager, I excel in leading teams to provide high-quality support and service to critical production environments. With a deep understanding of ITIL processes, I have a proven track record of managing complex systems, identifying and resolving critical issues, and implementing proactive measures to prevent future incidents. My expertise in ITIL enables me to align IT and business goals, implement continuous integration and delivery, and streamline development processes.

Effectively leading, supervising and mentoring remote teams and individuals. Effectively execute and drive continuous improvement for IT service Management. Co-ordination with upstream providers for internet/network congestion related issues. Establish policy, procedures, and standards to ensure consistent, high-quality delivery of service management. Deliver KPI’s against active ITSM processes. Strong understanding of ITIL v3/v4 Service Management best practices with an emphasis on service management

Work with other teams to identify improvement opportunities and ensure end-to-end success of the MIM/IM process. Manage escalation and communications to all senior executives and stakeholders across the company. Responsible for the weekly meetings of major local and global incidents in assessing customer impact and awareness for reducing adverse business impact

• Working as Change Manger & problem manager to lead the overall change/Problem process. Attend CAB meetings and lead Safeguarding bridges effectively to minimize impact of disruptive changes • Validate change requests and assess approvals required. Manage all changes effectively to ensure delivery of SLAs/KPIs

Incident management /change management and Problem management. User Access Management, User ID Creation and deletion in RAMS and AD. Manage all change requests throughout organization Ensured response to change requests within required timeframe and monitor impact on various businesses. Maintain reports for all change requests and monitor all metrics impacting business