Prajwala Gopal

Assist Cisco customers and partners across the globe with issues reported in Cisco VoIP deployments. Contribute towards product development by working with the business unit and TAC teams across various theaters and identifying/filing defects for specific products.Areas of expertise include: - Cisco Unified Communications Manager - Cisco Session Management Edition - Cisco VoIP end-points like IP Phones, ATA 186/187, video end points. - Cisco Call Manager Express - Cisco Unity Connection

As a Network consulting Engineer for Cisco Systems, my key responsibilities were planning, design, deployment and support of various Unified Communication products offered as a part of Unified Communications as a Service (UCaaS) and Hosted Collaboration Solution (HCS). This includes: - Dial-plan design - Solution deployments - Site Migrations from third party systems - Service Provider Integration - Support for existing deployments.

Assist Cisco customers and partners across the globe with issues reported in Cisco VoIP deployments. Areas of expertise include: - Cisco Unified Communications Manager - Cisco Session Management Edition - Cisco IOS Gateways - Cisco Unified Border Element. - Cisco Telepresence Solutions - Cisco VoIP end-points like IP Phones, ATA 186/187, video end points. - Cisco Call Manager Express

Bachelor of Engineering