Prathap Prakash Rao

As a SM facilitate Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective meetings. Remove impediments, eliminate team conflicts, and encourage team to focus on Sprint goal. Assess and train team members based on their Scrum knowledge. Assist PO in grooming PB. Monitor regularly on Team capacity, Velocity, Scope change, Sprint progress. Analyze CR with the team regarding effort needed, code changes and capacity utilization. Collaborate with testing team to ensure all tasks are tested completely.

As a BA, gathering requirements from business stakeholders, and delivering smooth product realization. Involved in end to end SDLC and implemented exceptional applications. Key BT lead during Lenovo's major IT transition, transforming business applications and also solving business process problems through re-engineering methodologies and thereby improve business operations. Facilitation and practicing agile principles and values. Lead development teams in delivering projects through Scrum framework.

Handling inbound and outbound technical support calls. Analyzing, evaluating and troubleshooting broadband issues. Used SAP's CRM system. Assessing customer feedback, evaluating areas of improvements & providing critical feedback. Identified opportunities in technical process and customer experience. Mapping client’s requirements and coordinating in developing, implementing and transitioning processes specified by the client. Handling process training, creating process document and updating Knowledgebase.

Circuits and Machines, Electronic devices and Components, Digital Electronics, Measurements & Instruments Microprocessor and Applications, Communication Engineering Industrial Electronics, Communication System, Basics of Computer Science, Technical Drawing