Praveen Kumar

As a PROZMTM Certified SAM Professional, PRINCE 2 Practitioner and ITIL foundation certified Associate, I was chiefly responsible for driving Managed overall life-cycle of enterprise, end-user hardware and software assets in ServiceNow and BMC Remedy along with E-Procurement, Inventory management, Asset deployment, Asset disposals. Also, worked closely with vendors for onboarding new/replacement devices for EOL machines.

As a L2 Remote Support Specialist , i was responsible for User Account Management in IBM Domino Administrator, Lotus Notes / Office 365 configuring and troubleshooting, maintenance of Domain User Accounts on active directory – Windows Server 2003, managing Access to maintained servers, network folders, distribution groups, security groups, exchange and shared mailbox. 2nd level support for clients as remote desktop engineer for desktops/laptops/printers & software issues.

Internal Customer Support - Chat Support for Desktop, Laptops . Domain and Application password reset support. Request Fulfillment for financial application access.

End user Technical support for Microsoft Xp and Vista, handling simple to complicated issues like Network / Internet troubleshooting, Optimization, BSOD, Boot login issue, printer support, virus issues.

* Computer Organisation and Application * Management Information System