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Praveen Kumar

is working from home. 🏡

Angestellt, Asset Management Advisor, NTT DATA India
Bangalore, Indien

Fähigkeiten und Kenntnisse

Service Asset and Configuration Management
E-Procurement
Device On-boarding
Software Asset Management
Requirements Gathering
Project Management
Business Excellence
Change Management
Service Request Management
Remote Support

Werdegang

Berufserfahrung von Praveen Kumar

  • Bis heute 4 Jahre und 1 Monat, seit Juni 2021

    Asset Management Advisor

    NTT DATA India

  • 1 Jahr und 11 Monate, Sep. 2018 - Juli 2020

    Service Management Analyst (SAM)

    Unisys
  • 3 Jahre und 7 Monate, Apr. 2014 - Okt. 2017

    IT Asset Manager - Business Excellence Analyst 2

    Unisys

    As a PROZMTM Certified SAM Professional, PRINCE 2 Practitioner and ITIL foundation certified Associate, I was chiefly responsible for driving Managed overall life-cycle of enterprise, end-user hardware and software assets in ServiceNow and BMC Remedy along with E-Procurement, Inventory management, Asset deployment, Asset disposals. Also, worked closely with vendors for onboarding new/replacement devices for EOL machines.

  • 3 Jahre und 7 Monate, Okt. 2010 - Apr. 2014

    Senior Support Representative 1

    Unisys

    As a L2 Remote Support Specialist , i was responsible for User Account Management in IBM Domino Administrator, Lotus Notes / Office 365 configuring and troubleshooting, maintenance of Domain User Accounts on active directory – Windows Server 2003, managing Access to maintained servers, network folders, distribution groups, security groups, exchange and shared mailbox. 2nd level support for clients as remote desktop engineer for desktops/laptops/printers & software issues.

  • 2 Jahre und 11 Monate, Dez. 2007 - Okt. 2010

    Service Support Representative 2

    Unisys

    Internal Customer Support - Chat Support for Desktop, Laptops . Domain and Application password reset support. Request Fulfillment for financial application access.

  • 1 Jahr und 3 Monate, Okt. 2006 - Dez. 2007

    Senior Technical Support Specialist

    Convergys Global Services India

    End user Technical support for Microsoft Xp and Vista, handling simple to complicated issues like Network / Internet troubleshooting, Optimization, BSOD, Boot login issue, printer support, virus issues.

Ausbildung von Praveen Kumar

  • 3 Jahre und 6 Monate, Aug. 2009 - Jan. 2013

    Bachelor of Business Administration

    Sikkim Manipal University

    * Computer Organisation and Application * Management Information System

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Grundlagen

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