Aung Myat

Application Management & Support: Maintained, customized, and supported essential business applications, including managing the company’s WordPress/WooCommerce website, ERPNext ERP system, and Google Workspace Suite. Ensured all web-based applications and credential management systems were functional and secure. Infrastructure & Systems Management: Administered a secure and reliable LAN/WAN environment, provided technical support for both Windows and Apple systems, and managed cloud infrastructure on Kamat

- Led the implementation of a comprehensive disaster recovery plan, resulting in 99.9% uptime and ensuring minimal revenue loss during critical outages. Conducted regular system backups and established failover protocols. - Proactively researched and adopted emerging technologies, resulting in a 20% increase in overall system efficiency. Provided strategic reports to the CEO, guiding IT investments and fostering innovation. - Collaborated with department managers to conduct a thorough assessment of the co

- Identified and implemented opportunities to enhance end-user software and systems, resulting in a 25% increase in overall productivity and user satisfaction. - Developed and successfully implemented organizational IT policies and best practices, leading to a 20% reduction in cybersecurity incidents and ensuring compliance with industry standards. - Effectively managed and prioritized major IT projects, including system updates, upgrades, migrations, and outages, resulting in a 95% on-time project comple

- Diagnosing and resolving complex internal technical issues with software, projectors (Barco and NEC), and sound systems (JBL and Dolby), achieving a 90% issue resolution rate within tight deadlines. - Providing expert support to clients during theater construction projects, delivering comprehensive customer training on projector and audio system operations, and ensuring seamless maintenance and troubleshooting services, resulting in 95% client satisfaction. - Proactively addressing customer complaints,

- Efficiently monitored and reported on critical services, including VAS, CvBS (Composite Video Blanking and Synchronization), mobile money system, CDMA AAA, and DMS system, ensuring 99.5% uptime and minimal service disruptions. - Served as the primary point of contact for 1st and 2nd level response and troubleshooting, resolving 80% of issues within strict SLAs, resulting in improved service reliability. - Implemented a monthly random review of incidents and service requests, conducting in-depth analyses

This module aims to build a strong foundation in data analytics by introducing key concepts from mathematics, statistics, computer science, and Python programming. It focuses on the essential principles of linear algebra, calculus, descriptive and inferential statistics, and algorithms, which form

-An undergraduate degree requiring three to five years of study and is valuable in today's technology based environment.This program provided the necessary skills and knowledge to meet the demands of fast paced career in IT. This programs focus on computers and technology but also incorporate manag