Premal Rawal
Bis 2021, Business process manager, HDFC Bank
Lille, Frankreich
Über mich
I am a Digital Marketing and CRM enthusiast trained to improve customer experience and product effectiveness by implementing new trends of Marketing in a Customer-centric digital ecosystem. I am also experienced in Customer Experience and Product Development with a Strong ability to understand Product Lifecycle and User experiment techniques like Competitor Review and Product value proposition to validate minimum viable product (MVP)
Werdegang
Berufserfahrung von Premal Rawal
5 Jahre und 5 Monate, Mai 2016 - Sep. 2021
Business process manager
HDFC Bank
*Launched Marketing communication campaigns like Email Marketing and net banking notifications and collaborated with all stakeholders to iterate, to ensure maximum efficiency and the Product and Process being customer-centric. *Analyzed various customer data from CRM and prioritized marketing campaigns to be released based on customer pain points and an opportunity for a new marketing strategy leading to an improvised ratio of Lead generation to lead conversion by 8% as per the average half-yearly report.
Ausbildung von Premal Rawal
2 Jahre und 1 Monat, Aug. 2021 - Aug. 2023
Msc Digital Marketing and CRM
IÉSEG School of Management
Banking, Market Research, Online Marketing, Consumer Behaviour, Product Management, Retail Management,Integrated Marketing Communications,
Sprachen
Englisch
Fließend
Französisch
Gut
German
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