Prince Francis

8+ years of experience in Programmatic Advertising Programmatic Skills: • Open RTB, OB, PreBid, TAM • Campaign Management • PMP Deals • ATD, Buyer, DSP • Ad Network • Ad Servers • Pixel Sync up, Cookies Other Skills • MS Excel • MySQL • Reporting and Analysis • Product Support • Digital Advertising • Account Management Profile: • Resolve issues raised by DSPs, SSPs and Publishers. • Work with Customer, Product and Engineering. • Use tools to like Rest API, browser dev tools etc

• Setup and maintain publisher accounts on PubMatic SSP Platform. • Ensure on-time execution of integrations. • Work with sales, marketing, business development, product management and engineering. • Manage and optimize Ad Networks, DSPs, Advertisers on behalf of publishers. • Actively respond to escalations from Publishers and Demand clients • Generate and interpret reporting that yields competitive insights for clients. • Participate in and contribute to quarterly business reviews with clients.

• Work with resource manager on staffing allocation. • Monitor staff progress towards chargeable goals and perform analysis of underutilized staff. • Schedule and coordinate staff assignments based on engagement requirements and priorities. • Assist engagement managers and staff on optimal scheduling of engagements. • Responsible for regular compliance reporting and follow up. • Provide daily, weekly, monthly and ad hoc report on resource utilizations and discrepancies.

• Look after the MIS in HR department. • Consolidation of daily recruitment report from different Future Group stores, generate various reports and send it to the concerned department. • Coordinate with Head Office and Talent Acquisition Team to run the process in a smooth way.

• As a member of Central Workforce Management team, monitor schedule adherence, prepare various reports for agents on floor, meet the service line agreement with a given number of agents, MIS reporting. • Worked as a customer service executive to a major credit card company in U.S., duties included answering customer queries, problem solving, providing detailed information about credit card accounts and cross selling. • Worked in Back Office Operations for the same process.

Information Technology