Priscila Almeida de Araújo

Responsibilities: - Main contact person for the customer in Ungerboeck - Help the customer with their Release Management strategy - Follow up on the customer's open tickets - Identify the adoption gap within the customer's Software usage and drive the strategy to reduce the Consumption Gap - Build a Roadmap with the customer to bring them to the next level - Coordinate new implementations, consulting sessions, and custom developments - Train the customer on new features

- Intermediate the communication between users and Ungerboeck - User's training and workshops - Aadaptation of the system's processes in the organization - Creating standard views, configurations, and settings - Developing automatic reports - Manage tickets - Testing enhancements and upgrades to make sure there are no bugs - Create the user's manuals - Consulting for the Implementation of new technologies - Identification of potential customers - Customer Relationship

-Business development and customer relationship - Implementation of a new information system (CRM, exhibition and sponsorship management, ordering system, finance module) - Understanding the staff's needs to implement in the system - Creating standard views, configurations, and settings - Developing automatic reports - Creating finance views and procedures in the system - Testing enhancements and upgrades to make sure there are no bugs - Staff training

- Business development. - Market research. - Exhibition and sponsorship management (support in business development and market research, production of exhibition manuals, correspondence with exhibitors and sponsors, invoices, reminders, and payment receipts).

Product management - Coordinating the purchase of raw material and equipment necessary for the production - Controlling the inventory of raw material and final goods - Defining production processes - Supervising personnel workload and production allocation - Training the staff - New suppliers of raw material research, testing, and budgeting Branding and Marketing - Development of new products - Definition of packages and brand concept - Research and monitorization of market competitors

Business Administration