RK Nagraj

• Driving the Cloud Service Delivery for various global customers. • Ensuring Quality of Services & Cloud Cost optimization via FinOps. • Owning PnL, Budgeting & Forecasting for the Accounts. • Participating in Service Reviews Meetings with Key stakeholders. • Showcasing the Service Delivery Capability & Value add Proposition to customers. • Building, maintaining trust relationships with Customers & Owning Client Satisfaction. • Work with Presales teams to tap new opportunities, SOW & account renewals.

•Led management of Cloud Infrastructure Services & Programs for enterprise-level accounts •Oversaw the orchestration of Azure, AWS, OCI, GCP Infrastructure, Linux, Wintel, Network, and SOC towers. •Played a key role in Projects’ Scope, Schedule & Cost along with Risks, Quality & Resources. •Conducted Monthly/Quarterly Service reviews with Customers & Key stakeholders. •Led initiatives to streamline IT operations, processes, and governance.

•Headed the Offshore Delivery Centre overseeing Infrastructure & Cloud Operations, managed diverse teams catering to clients in the BFSI, Retail, & Telecom sectors •Delivered impactful Service Reviews to clients, actively participating in Account Renewals to ensure client satisfaction and alignment of services with evolving business needs •Oversaw Audit Compliance, Incident resolution, SR, & Change Management processes •Managed distributed cross-platform teams, handled recruitment & deployment of resources.

• Managed the comprehensive spectrum of Infrastructure Operations and Cloud Projects, ensuring seamless execution and delivery. • Maintained a commitment to quality services by implementing ITIL standards and adhering to established processes, fostering operational efficiency and reliability. • Implemented strategies that increased IT Operations Uptime, resulting in elevated Customer (CSAT) levels. • Executed Database administration & security, successfully implemented HA & DR solutions.