Rachit Mishra

• Operational Leadership: Directed end-to-end business operations for a high-volume pharmaceutical unit, supervising a cross-functional team and ensuring 100% adherence to drug regulatory standards and patient safety protocols. Inventory Management. • P&L & Financial Management: Managed full P&L responsibilities for the unit, optimizing inventory turnover and negotiating with vendors to reduce operational costs while maintaining high service standards. • Compliance & Quality Assurance: Led all quality audit

Process Improvement: Digitised manual record-keeping systems into a centralised data system for accurate tracking of sales and stock. Budget Management: Oversaw the annual operating budget for local marketing and infrastructure maintenance with a focus on ROI. Crisis Management: Managed supply chain disruptions during critical periods (e.g., COVID-19), ensuring continuity of essential medical supplies through alternative vendor sourcing. Strategic Planning: Analysed sales data to identify slow-moving SKU

• Analysed operational metrics, managed CRM databases and streamlined customer data processing workflows. • Crafted campaigns using market understanding, consumer analysis, and advertising psychology. • Increased year-on-year sales by 30%, implementing strategic business growth and retention initiatives.

• Worked closely with end-users to assess business requirements, support change, and deliver high-quality customer experiences. Communicated technical concepts to customers clearly by phone, email, and online chat. • Provided remote support for product functionality, maintenance, and troubleshooting. • Maximised First Time Fix Rate (FTFR) by conducting thorough analysis of root causes. • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.

Focused on Clinical Operations, Pharmacology, and Pharmaceutical Legislation.

"Concentrated on Technical Systems and Advanced Engineering Management".

Bachelor of Electronics and Communication Engineering