Radoslav Iliev

Managing key accounts at Serverloft and Server4you brands.

Responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them.

Servicing existing accounts, processing orders, and establishing new accounts. Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Overseeing the work progress and ensuring quality service is provided to end clients.

Responsible for the international market and assisting with everything from first interaction towards ensuring long term business relationship. Extensive work with ERP and customer relationship management software application Microsoft Dynamics. Account management and commitment towards maintaining the company's existing relationships with customers, thus promoting client satisfaction. Identifying new sales opportunities within existing accounts by up-selling and cross-selling.

Working predominantly with international clients and ensuring customer satisfaction with the hosting products. Resolving conflicts such as those between a customer's demands and a company's policies. Responsible for identifying issues, finding compromises and presenting alternatives. Vast experience with financial services via PayPal and Internet payment service provided by Wirecard AG. Payment processing and working with billing systems.

Assisting customers in making cost effective decisions and correctly using the hosting products. Working with proprietary CRM software ZKM and taking care of payment processing.

Responsible for merchandise and product distribution for Country Corner Stores located in Cincinnati international airport. Keeping track of stock levels and attending everyday warehouse duties. Experience in working alone as well as member of a team.