Raffaella Ercolano Palladini

Technology Program Management Department. Cross functional and strategic project management. Project & Solution delivery within time and budget. Project to provide Solution to implement the Directive of the European Parliament and of the Council on the retention of data processed in connection

Architecture & Strategy Department. Implement, and improve Demand Management process. Identify problem in change management and establish an action plan. Define, and review SLA’s of projects, and products portfolio and establish a BSC. Support to virtual delivery teams, and Account Managers

Product Engineering Division. Process/procedure specification and improvement, master indicators repository & test plan repository, internal customer satisfaction, solution delivery within time and budget, compliancy to internal and external guidelines & processes, team performance & productivity,

Product Engineering Division. Programs & Managing projects from a quality improvement & test point of view ( BSC, methodology, processes, new tools to support test processes). Manage a quality and test team (14 people).

Product Engineering Division. Request & incident/problem management.

IS Division. Detecting new opportunities in IT through meetings and brainstormings with & technical teams, sharing information and developing action plans in all areas. Managing projects and programs from a quality improvement point of view. Process/procedure specification and improvements.

AC&G, Deloitte & Touche, Grupo SCA, BQS, Alta Calidad Project management experience with a proven record of implementing quality projects & internal audits (according to ISO & TL 9000 rules) across various functional and process areas in over 40 different companies (IT & Services, Electronic man

Strategy, Marketing, Sales, HR, Business development, Finance, International economy, Technology, Operation, Information systems, Costs, ...

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