Rajkumar Ghiya

Basic

is working from home. 🏡

Angestellt, Support Specialist Product Operations, Delivery Hero SE

Berlin, Germany

About me

1.With critical industry knowledge and technical capability, has the utility to provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly. Able to work in diverse settings, exhibiting compassion and empathy to coworkers and clients alike. Excel in high-stress fast-paced environments as both a team member or independently. 2.A technology evangelist and competent individual with over 6.5 years of pioneering experience in Application Support Management, IT Service Management, Data Management, Data Warehousing, Powercenter Informatica ,Databases(Oracle,Sql server,DB2),Service Now,Autosys Software Deployment and Production Support. 3.Currently working as an Application management senior specialist for investment Bank client's Financial and management reporting project. Earlier also worked as an application support analyst for different banking client on different tools and technology.

Skills

Technical Support
ETL
Application support
SQL
UNIX
User Experience Management
ITIL
Informatica
ITRS
Production Support
Production management
Support Specialist
Product Support

Timeline

Professional experience for Rajkumar Ghiya

  • Current 5 months, since Feb 2022

    Support Specialist Product Operations

    Delivery Hero SE
  • Current 2 years and 1 month, since Jun 2020

    Application Support Specialist

    NTT DATA Global Delivery Services

    Provide Tier 2 business process and application support in an effort to bring resolution to internal and external customers/users problems. Support different internal banking application Informatica as an ETL tool and DB2 as database source. Work on autosys failure job alert of a different internal banking application, ensure jobs are running within SLA. Proactively work on user raised tickets and provide rapid response to incidents and escalated user queries.

  • 6 months, Jan 2020 - Jun 2020

    Lead Engineer

    HCL Technologies India

    Provided access to new users in production for different processes. Provided end user support and responsible for troubleshooting different suspended jobs. Monitored, managed and provided reporting of critical incident status, escalations, issues, etc. Raised problem task to app dev team with complete details and impact. Effectively communicated with Kofax for complex technical issues with KTA, such as product management/configuration.

Languages

  • English

    Fluent

Wants

New Opportunity
Work-Life-Balance

Interests

Travel
History
Yoga
Gymnasium
Music

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