Ralf Habeck

Angestellt, Group Leader Global IT Service Management, Bachem AG
Basel, Schweiz

Fähigkeiten und Kenntnisse

ITIL4 Managing Professional
ITIL V3 Expert
IT Service Management
Service Management
Line Management
Team Leadership
Change-Management
Problem-Management
Release-Management
Service-Level-Management
Service-Strategy
Service-Design
Service-Transition
Service-Operation
CSI
PRINCE2
ITIL V3
ITIL4
ITIL Service Management
ITIL Service Manager
IT Process Management
ITIL
Prozesse
Führungserfahrung
ServiceNow
Führung
Scrum
Englische Sprache
Prozessoptimierung

Werdegang

Berufserfahrung von Ralf Habeck

  • Bis heute 1 Jahr und 11 Monate, seit Sep. 2023

    Group Leader Global IT Service Management

    Bachem AG

    - Leading the development of BACHEM's new global IT infrastructure service management organisation - Accountable for the development of a strategic IT operating model - Responsible for developing new processes to adapt to the new organisational structure - Management of the creation of service and technology roadmaps - Responsible for the development of a global IT role concept - Responsible for the design and development of the new IT service catalogue

  • 5 Jahre und 10 Monate, Nov. 2017 - Aug. 2023

    Head IT Service Management at Baloise Group, SIAM & ITIL Governance

    Baloise Group

    Management of Department IT Service Management - Define and implement the ITSM strategy and the ITSM design - Accountability and management of all ITSM Processes in Group Baloise - Management of all Process-Owners - Accountability for Process-and Service-Governance - Accountable for operating model within SIAM (Service Integration and Management) - Accountable for Service- and Process-Design in Multiprovider Environment

  • 10 Monate, Jan. 2017 - Okt. 2017

    Sabattical and Training as SCRUM Master and SCRUM Product owner

    New Horizons® - Gates business training GmbH & Co. KG

  • 9 Jahre und 2 Monate, Nov. 2007 - Dez. 2016

    IT Service Manager, Kaiseraugst - CH

    DSM

    - Member of the Mgmnt. Team of DSM Business Services - Drive the efficiency of the ITIL process and implement improvements. - Cooperation with suppliers + contractors - Change Manager Europe for about 10.000 users - Multiannual member of the Global Change Advisory Board CAB, review, consideration + review/decision of risks & impact analysis. - Leadership in conflicts (Emergency Task Force). - Problem Manager Europe - Very experienced in the identification and implementation of improvement measures

  • 17 Jahre, Jan. 2000 - Dez. 2016

    Senior IT Project Manager

    DSM Nutritional Products

    IT Project Manager for several Projects - Selected projects: - Global standardization of the workplace, network and security (external partners, reduction in costs, "out of the box"). - Optical archiving and electronically invoicing, € 1 Mio.

  • 5 Jahre, Jan. 2005 - Dez. 2009

    Service Delivery Manager Global SAP Hosting

    DSM Nutritional Products, Kaiseraugst - Switzerland

    - Internal and external contract management and cost control with service providers. - Design of services and processes in SAP Hosting. - Discuss services with service provider (breach of regulations, penalties) - Reporting, quality assurance

  • 1 Jahr und 8 Monate, Juni 2003 - Jan. 2005

    Team Lead Server Support (6 Employees, FTEs)

    DSM Nutritional Products, Kaiseraugst - Switzerland

    - Lead of the server-support-group (6 FTEs) and responsibility of all current systems (130 servers with 2.200 workstations) - Lead of several projects (monitoring, backup, service-levels) - Setup Regional Service Provider department including ITIL-implementation: Incident- Problem- and Service-Management, as well as Change-, Configuration- and Release-Management - Responsible for the Europe-wide server consolidation with extremely successful savings. - Change manager in global CCB

  • 1 Jahr und 7 Monate, Dez. 2001 - Juni 2003

    Teamlead System + Development (3 employees, FTEs)

    Roche Vitamins GmbH, Grenzach-Wyhlen - Germany

    - Lead of the operation for all running systems (600 Workstations) with steering of Onsite-Support through technicians - Development of Inter- and Intranet-Solutions (project with lead of 25 FTEs) - Lead of the development of user-specific applications (mostly MS-Access-Databases) - Responsible for cost-control, budgeting and quality management

  • 9 Jahre und 4 Monate, Sep. 1992 - Dez. 2001

    System-Manager

    Hoffmann-La Roche AG, Grenzach-Wyhlen - Germany

    - System-management and build-up the local IT from 3 (1992) to 600 (2002) workstations (1 to 25 servers) - 1st, 2nd and 3rd level support in a wide variety of functions and applications - Setup helpdesk and customer satisfaction programs - Build-up service level agreements (SLAs)

Ausbildung von Ralf Habeck

  • 1989 - 1992

    computer sience

    Baden-Württemberg Cooperative State University, Lörrach, Germany

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 22 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z