Ram Kumar A

Translated Technical documents from German to English

• Acting as Junior IT System Administrator, resolving technical issues related to Windows Operating Systems • Implementation and Deployment of Windows Operating Systems, upgrades, patches, etc. for users • Providing constructive feedback on case handling situations, special projects and training needs • Interacting regularly with the various IT Support Teams in English & German Language

• Was awarded CSAT for the excellent and sustained service provided to clients. • Key member of the Technical Writing team and major contributor to the restructuring team. • Served as a Technical Engineer for troubleshooting HP Business Notebooks, managing all aspects of Hardware and software issues. • Administration of Notebooks R&D Team, creating technical documents for the team and helping team members develop technical and client management skills.

• Performed all aspects of quality control specializing in enhancing customer satisfaction, escalation resolution, training new hires and process presentation. • Successfully developed tools and projects within the process as part of process improvement and customer satisfaction. • Recognized as ‘The Best Colleague of the year – 2005’ and went on to Australia for critical Business improvements.

• IT Technician, managing the branch office’s IT Operations. • Installation, configuration, troubleshooting Hardware and Software issues including Desktops, printers and creation of individualized signatures for e-mail messages. • Tested all critical applications as to program integrity, security, pinpointed problems, assisted in creation of fixes and reprogramming.

Hospitality Management, Customer Service