
Ram Kumar A
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ram Kumar A
- Bis heute 10 Jahre, seit Juni 2015
Principal Consultant
Mercedes Benz Research and Development India Pvt Ltd
- 3 Monate, Aug. 2014 - Okt. 2014
German Language Translator
Daimler AG, Mercedes-Benz
Translated Technical documents from German to English
- 3 Jahre und 2 Monate, Jan. 2011 - Feb. 2014
Senior Associate (Junior IT System Administrator)
Genpact
• Acting as Junior IT System Administrator, resolving technical issues related to Windows Operating Systems • Implementation and Deployment of Windows Operating Systems, upgrades, patches, etc. for users • Providing constructive feedback on case handling situations, special projects and training needs • Interacting regularly with the various IT Support Teams in English & German Language
- 4 Jahre und 1 Monat, Jan. 2007 - Jan. 2011
Technical Support Engineer
Hewlett Packard
• Was awarded CSAT for the excellent and sustained service provided to clients. • Key member of the Technical Writing team and major contributor to the restructuring team. • Served as a Technical Engineer for troubleshooting HP Business Notebooks, managing all aspects of Hardware and software issues. • Administration of Notebooks R&D Team, creating technical documents for the team and helping team members develop technical and client management skills.
- 2 Jahre und 6 Monate, Juli 2004 - Dez. 2006
Senior Customer Service Executive
Mphasis an HP Company
• Performed all aspects of quality control specializing in enhancing customer satisfaction, escalation resolution, training new hires and process presentation. • Successfully developed tools and projects within the process as part of process improvement and customer satisfaction. • Recognized as ‘The Best Colleague of the year – 2005’ and went on to Australia for critical Business improvements.
- 1 Jahr und 1 Monat, Juni 2003 - Juni 2004
Front Office Assistant (IT)
Indus Motors
• IT Technician, managing the branch office’s IT Operations. • Installation, configuration, troubleshooting Hardware and Software issues including Desktops, printers and creation of individualized signatures for e-mail messages. • Tested all critical applications as to program integrity, security, pinpointed problems, assisted in creation of fixes and reprogramming.
Ausbildung von Ram Kumar A
- 4 Jahre und 1 Monat, Apr. 1998 - Apr. 2002
Hotel Management
Mangalore University
Hospitality Management, Customer Service
Sprachen
Englisch
Fließend
Deutsch
Gut
Hindi
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Malayalam
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Kannada
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