Rami Ghannam

Respond to and perform follow up on e-mail inquiries and customer requests Provide a variety of administrative support services to the International Distributors Assist with various projects as assigned Maintain current knowledge of company products specifications and applications for TETRA systems

Manage and execute Software/hardware Upgrades and apply security patches on in house test systems and on customer sites systems Provide Technical support and consultancy services to clients Execute systems preventive maintenance activities Prepare training material and conduct training to customer personnel Ensure project tasks are completed on time and project goals are achieved

 Prepare and execute system training to visiting clients  Remote Support for project sites  Support in preparation of projects documentation

Supervise and co-ordinate staff, Sub-Contractors, material deliveries to site Track & manage change orders and variation orders Keep the Project Manager and others informed about project status Point to point tests preparation, supervision and coordination Prepare training material and conduct client training throughout the project life cycle Execute and coordinate FAT, SAT, performance tests and system availability test Perform daily system health check in project maintenance phase

Basic Solaris System Administration Training Development of Project Documentation (FAT Test Procedures) Execution of Factory Acceptance tests (Hardware and Computer Network Management)

International Marketing, International Supply Chain Management, International Accounting, International Economics, International Finance, Leadership in International Organizations, Intercultural Communication Competence, Business Ethics, Strategic Management, Managerial Decisions