Ranjith Krishna

As a Senior Support Executive, I led a 12-person team, providing guidance and feedback. I adeptly handled complex customer inquiries, escalated critical issues, and analyzed customer feedback to identify areas for product improvement. To enhance customer self-service. Proactive monitoring of app performance enabled early identification of potential issues. My leadership resulted in a 90% customer satisfaction rating and a 20% increase in customer retention.

*Customer Support Executive Successfully handled customer inquiries and resolved issues. Built strong customer relationships through excellent communication and problem-solving skills. Reduced customer complaints by 10%. *Voice Process Trainer Developed and delivered comprehensive training programs for new customer support representatives. mentored trainees on customer service best practices, communication skills, and product knowledge. Improved trainee performance scores by 15%.

As an Export Executive at Benchmark Exports from 2015 to 2016, I managed all aspects of export operations, including order processing, documentation, and logistics. I sourced new international markets, negotiated contracts, and prepared export documentation such as invoices and shipping documents. I coordinated with freight forwarders and customs brokers to ensure timely shipments. I also conducted market research, provided customer support while ensuring compliance with all export regulations.