Raoul Zellien
Bis 2010, Solution Engineer and Training Coordinator Apple Project, Sellbytel
Düsseldorf, Deutschland
Werdegang
Berufserfahrung von Raoul Zellien
2 Jahre und 1 Monat, Aug. 2008 - Aug. 2010
Solution Engineer and Training Coordinator Apple Project
Sellbytel
Solution Engineer: Supporting 200 european cpu sales agents on technical & product related inquiries. Regular study and know how updates of new Apple and 3rd party products, and feeding this information back to the team. Training Coordinator: Delivering 2 to 3 week long after-sales, technical & product trainings (new hires & specialized refresher training modules). Organizing my team of trainers regarding documents, material and schedules. Monitoring training results through e-tests and quality control.
2 Jahre und 4 Monate, Mai 2006 - Aug. 2008
Quality Analyst
Sellbytel
Setting up and managing reporting tools; data analysis for the various International projects. Support of quality assessment and improvement in the projects. Support in quality improvement projects on a companywide basis (procedures, standardization, iso certification). Organization of the Call Quality Management project (customer satisfaction analysis). Organizing and delivering management oriented training courses (e.g.: advanced Excel, reporting and data analysis training). implementation management
8 Monate, Okt. 2005 - Mai 2006
reference coordinator for Genesys
Sellbytel
Coordinating reference-visits between potential clients and reference partner of Genesys. Managing the Reference program and Genesys training program.
1 Jahr und 2 Monate, Sep. 2004 - Okt. 2005
First Line Analyst and Key Client for Gillette
sellbytel
IT support for Gillette employees over the phone in different languages (dutch, german, english, spanish). Troubleshooting of operating systems, Lotus Notes, Printer, Network and VPN issues. Managing user-rights in SAP, Novell, Lotus Notes. On site support for the Sellbytel IT department.
1 Jahr und 11 Monate, Okt. 2001 - Aug. 2003
DC Manager
VF LEE jeans
Distribution Center Management and demand planning for Lee jeans in Europe. Planning of stock levels, fabric, plant usage and delivery times. Forecast planning
4 Monate, Apr. 2000 - Juli 2000
production assistant
Woestijnvis
Three month internship as Production Assistant on a daily tv show about news and current events. Reception of the live audience and hosting the interviewees as well as searching and purchasing props for the show. Helping set up storyboards for the episodes.
Ausbildung von Raoul Zellien
5 Monate, Apr. 2007 - Aug. 2007
Postgraduate in Quality management. Six sigma projects
Universitat Politècnica de Catalunya
Quality managment. Implementation of Six sigma improvement projects
10 Monate, Sep. 2003 - Juni 2004
Postgraduate in International Relations
Universitat Autònoma de Barcelona (CIDOB)
Sistema Internacional Economía Internacional y Desarrollo Orden Jurídico Internacional y Unión europea
4 Jahre und 10 Monate, Sep. 1996 - Juni 2001
Communication sciences
Universiteit Gent. belgium
Activities and Societies: Thesis: A comparative field research of values between Flemish and Moroccan students. Internship: Woestijnvis, De Laatste Show (production assitant for a daily TV program).
Sprachen
Deutsch
Fließend
Englisch
Fließend
Spanisch
Fließend
Französisch
Grundlagen
Niederländisch
Muttersprache