Raphael Henriques Pereira da Silva

Fähigkeiten und Kenntnisse

Host
Leadership
Video Production
Negotiation
Persuasion
Photography
Sales
Sales Management
Social Media Marketing
Spanish
Teamwork

Werdegang

Berufserfahrung von Raphael Henriques Pereira da Silva

  • 4 Jahre und 1 Monat, Mai 2021 - Mai 2025

    Content Moderator

    TELUS

  • 5 Monate, Sep. 2020 - Jan. 2021

    Customer Service Specialist

    Dyson

    Client support by phone calls and Sales Force Program. Shipping and maintenance logistics of the machines, also selling. GDPR Certificate. The knowledge was acquired through trainings conducted by the company.

  • 1 Jahr und 6 Monate, Jan. 2019 - Juni 2020

    Travel Agent - Customer Service Specialist

    Airbnb

    Client support by phone calls, email and internal system that require many courses to handle. Identification of user issue and using internal workflows to solve all types of situation based on their trip. Social skills and appropriate language to guide the user in a properly way. GDPR Certificate.

  • 2014 - 2018

    Host

    Airbnb

    Conduct screening and scheduling of reservations and correspondence with all guest inquiries. Arbitrate adjustments of rates and availability, special offers and refund as necessary. Perform laundry and cleaning throughout the entire home. Exceeded over 90 positive reviews from a culturally diverse group of people from around the world. Showcased a consistent record of excellent customer service while maintaining impeccable standards for safety, cleanliness and quality care.

  • 2013 - 2014

    Telephone Consultancy

    TIM Brasil

  • 2012 - 2013

    Telephone Consultancy

    Telefonica

  • 2010 - 2012

    Sales Manager

    Chilli Beans

  • 2007 - 2008

    Gerente de Marketing

    CDL

    Professional department, working to find courses according to the needs of customers, most of the time stores. Setting up classes of 30 students and hiring teachers via social media, telephone calls and newspaper advertising.

Ausbildung von Raphael Henriques Pereira da Silva

  • 3 Monate, Dez. 2025 - Feb. 2026

    Vocational Training in Electrical Systems (Levels 1 & 2)

    Escuela Gremial de Electricidad y Fontanería de Barcelona SL

    - Installation of electrical systems in buildings. - Installation and maintenance of interior electrical systems. - Preparation of technical documentation in compliance with Low Voltage Electrical Regulations (REBT) for - commercial premises and small industrial facilities. - Occupational risk prev

  • 2005 - 2008

    Bacharelado

    Colégio Universitário

Sprachen

  • Portugiesisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanisch

    C1 (Fließend)

  • Englisch

    C1 (Fließend)

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