Rathish Kumaar Sasikala Udhayakumar

•Led the strategic design and implementation of logistics coordination mechanisms, ensuring compliance with international standards and protocols •Fostered a culture of collaboration through regular feedback mechanisms, driving continuous improvement •Drove innovation and implemented creative solutions to enhance supply chain processes •Handled various software systems, and interfaces to enhance operational efficiency, Led supply chain acquisition initiatives to optimize resource allocation and procurement

• Worked as a key point to customer and consignee for loading and discharge of their Cargo by being part of Export Operations and Customer Service Team for Germany. • Receiving new routing from destination country agent with the required details about the shipment with Shipper and consignee full address and contact. • Close follow-up on each and every cargo, to ensure Shipper is submitted all the validated shipping documentation to complete the booking.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Specialist on Incident Control Centre, handles all kind of contingencies. • Send haulage instructions to the container depot and dispatch team. Also make sure that we select the best routing as per customer preference. • Verifying documents based on the customs port regulations, sending manifest to the customs.

• Effective Handling of Customer queries over call, chat or e-mail • Handle Efficient Coordination between the logistics service provider and the vendor /seller, meeting standard dispatch time • Communicate as necessary with customers and field staff in all aspects related to processing of customer orders

• Working as a key point to customer and consignee for loading and discharge of their Cargo by being part of Export Vessel Reconciliation Team and Customer Service Representative for North American Region. • Generate complete documentation such as pick lists, bills of lading, work orders and shipping orders using computer-based technology • Ensuring that cargo loading is achieved along with our business leaping to profit – Maersk prospective alignment with NAM regulations and Customs

• Enter logistics-related data into databases. Determine packaging requirements. Coordinate material inventory, transportation & warehousing to meet customer needs. • Collecting and analyzing supply chain data. Recommending improvements to boost performance and reduce costs. Contact carriers for rates or schedules. • Compile, create and distribute data reports to key stakeholders monthly. Participate in projects to meet strategic objectives and cost reduction goals.

Logistics Supply chain management Human Resource Sales Marketing

Computer Science - COBOL, C, C++, Java Operating Systems Mathematics Quantitative Techniques Accounts French English