Rayhane Ben Salem

• Coordinate World Bank-funded entrepreneurship training projects in Burundi and the DRC, ensuring smooth implementation, partner communication, field coordination, and timely reporting. • Contribute to training and workshops delivery. • Adapt training materials for Tanzania, Burundi, Egypt, and Abu Dhabi, making content more relevant, practical, and usable for local partners and participants. • Support project acquisition for Madagascar, Côte d’Ivoire, Bulgaria, and Tunisia by developing concept notes, pro

• Managed a team of 110 warehouse associates to ensure optimal staffing and customer-oriented throughput. • Participated in projects to improve and optimize general processes in the department. • Monitored cross-sectional workflow for a flawless and smooth process in the responsible area.

• Provided technical support for atingi/Moodle platform, resolving registration and course tracking issues. • Improved learner support services and optimized customer-facing processes for enhanced service delivery. • Acted as a key contact for multilingual GIZ projects, guiding partners through qualification and content development processes.

• Efficiently handled incoming requests within the network to provide career counseling services. • Supported the Community Manager in building community and communication processes. • Conducted market research to identify opportunities for career counseling services. • Actively assisted candidates in onboarding and obtaining educational vouchers from the job center through engagement and support.

• Developed marketing analysis processes to increase customer engagement and convert on-fence customers to product fanatics. • Supported customer experiences and coordinated incoming requests to ensure timely resolution. • Managed the “Feedback and support” section in the Discourse forum for community engagement. • Aligned user support with ESG metrics and digital sustainability goals.

• Developed key messaging and visual identity for International PPE Conference, targeting relevant audience. • Managed conference website, social media campaigns, and email marketing for event promotion. • Collaborated with speakers and influencers for content promotion and cross-marketing efforts.

• Managed Trustit Linkedin official page, engaging with followers and promoting company updates. • Led B2B prospection efforts, conducting follow-up calls and emails to nurture leads. • Assisted in developing community management processes to enhance user engagement and satisfaction.

• Applied budget transactions as Supply requests and checked requests via the company software (SIG). • Managed different transactions in the system and proactively learned new skills to enhance control management. • Developed strong analytical skills and attention to detail while working on budget transactions and requests.

• Managed payroll control functions and accounting information management at HLB GSAudit&Advisory. • Translated diverse sectoral agreements from French to English for the payroll checklist classification document. • Developed skills in payroll management, translation, and cross-cultural communication.