Raymart Recreo

• Understand user requests, engineer and provide the answers according to support SLA. • Provide support in difficult/complex situations where specific solution knowledge is required. • Create Technical Knowledge content based on plan defined by Technical Knowledge Managers. • Create an Incident Report to R&D development organization when needed. • Propose relevant enhancements by understanding user behavior and feedbacks. • Validate the proposed OOTB correction before sharing to the customer.

• Provides application and technical support to Infor CPQ customers by answering complex questions on function and usage of CPQ product suite via the phone and/or Internet. • Support includes and not limited to functional analysis, program analysis, testing and debugging in resolving customer reported issues. • Serves as primary support liaison between company and customer in a highly team oriented environment.

• Customize and Configures internally developed Fleetwave Fleet Management System • Resolves client-raised technical issues and bugs; analyze data and provide alternative solutions and make recommendations. • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. • Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints

• Created and Modified special scripts or programs needed for specific products or publications. • Conducts testing according to the requirements that will execute the given design specifications. • Investigated and resolved defect issues reported in JIRA ticketing system and emails. • Designed and updated configuration documentation and specifications of jobs assigned and processes. • Provided thorough support and problem resolution or customer.