Reagan Thomas

Researched and developed operational and strategic plan for a Customer Relationship Management (CRM) Application for a client in Germany.Developed a robust application to aid the clients and internal users. This tool enabled the clients and internal users to see data critical to their roles.

• Provided project leadership to 5 employees for website production including budget control, production timetable, status reporting, client / project team co-ordination and quality assurance. • Promoted to project leadership role in 2 years, well ahead of department average of 3 years. • Led a team of 3 members in firmwide project to re-engineer the project documentation and tracking system procedures. Recommendations established new firm wide standard for documentation and tracking system procedures.

- Worked with managers to achieve a lean software development process by improving the quality, increasing productivity and reducing the lead time. - Successfully worked with clients across the globe in understanding the user requirements and gathering the requirements.

- Worked with a team of 5 to develop highly interactive web applications. - Executed multiple projects simultaneously and brought functional groups together to achieve a common goal.

- Worked with a team of 5 to develop highly interactive web applications. - Designed applications to meet users requirements document - Involved extensively in the testing and quality control.

Courses attending are: Business Analysis Using Financial Statements, Service Marketing, Doing Business in China, Elementary Chinese, and Innovation-IP-Corporate Strategy.

• Consulting project for Tata Consultancy Services, Frankfurt am Main, for building an Innovation Lab in Mumbai, India. • “Dubai Tourism Cluster Analysis” for Dubai Economic Council under the guidance of Prof. Christian Ketels, Harvard University, Institute for Strategy and Competitiveness.