Rebeca Delconte

• Technical Expertise: Hands-on experience and in-depth knowledge of EDI-related configuration in SAP: order-to-cash process, document flow, partner profiles, outputs, IDoc processing. Handling different EDI standards such as Edifact, XML and flat file formats. • Cross-functional Collaboration • Process Optimization and Regional Excellence • Problem-Solving and Operational Excellence • Application Ownership and Leadership • Strategic EDI Process Design • Documentation and Information Management

• Configure and customize the in-house EDI software • Ensure a successful integration between our EDI communication platform and ERPs (SAP, JD Edwards, etc.) • Develop custom scripts using Javascript to enhance system functionality and meet unique business requirements • Configure transfer protocols (AS2, proprietary VANs), and Webservices (SOAP and REST) • Conduct end-user training sessions • Analyze complex technical requirements and negotiate estimated time of arrival (ETA) with clients

Key tasks: • Dynamic Reporting Development • Cross-Departmental Project Collaboration • Technical Documentation • Knowledge Exchange Sessions • Process Automation

• Holistic Problem Solving: Identify complex problems, conduct thorough data cleansing and filtering, and employ advanced techniques for problem resolution. • Machine Learning Mastery: Use machine learning and advanced statistical tools (R, BigML, Weka, Python) to develop and analyze models, extracting valuable insights from data. • Publication-Ready Research: Demonstrate a strong commitment to academic excellence by writing and publishing papers in esteemed international journals within the research team.

• Web Store Administration: Manage end-to-end operations of the web store, overseeing product listings, updates, and overall website functionality. • Customer Sales Support: Personalized support to customers to ensure a positive shopping experience. • Technical Support: Deliver technical support to customers, ensuring smooth online transactions. • After-Sales Service: Implement and manage after-sales processes, including order fulfilment, returns, and customer feedback, fostering customer loyalty.

• Multichannel Customer Support: Provide support via phone, Skype, email, and remote connection. • Remote Training Expertise: Conduct remote training sessions for new customers, empowering users. • Incident Reporting: Report and document incidents in the internal system. • Bug Documentation: Identify and document bugs. • Report Request Documentation: Document end user requests for new reports within the system. • Tutorial Creation: Create comprehensive tutorials, providing users with step-by-step guides.

• Cartographic Tasks: Worked on the digitalization of cartographic maps. • University Student Support: Provided dedicated guidance and assistance in geospatial projects and coursework. • Training and Mentorship Leadership: Directed trainings and provided ongoing mentorship to trainees in the Geoprocessing Laboratory. • GPS Data Collection and Precision Handling • Software Proficiency Monitoring: Monitored and provided training to Geoprocessing Laboratory trainees on software tools such as Spring and ArcGIS.