Remco Navis

IT Service Management with focus on design and implementation of new processes and improvement of current processes on project base at clients.

Responsibilities: Implementation of ITIL processes for new ITO deals. Client facing workshops and decision making regarding ITIL procedures. Migration of current processes to Global Unisys standards. Training operational teams (remote and local). Coordination of Global process managers. Activities: Projects for Henkel, CIBA, Novartis, STMicroeletronics, BD, Marriott, Bancolombia

Responsibilities: Coordination Service desk (6 FTE). Coaching and review meetings with Service desk agents. ITIL process manager for Incident, Change en Configuration Management. Quality manager CMS tool. Activities: Started with a 1 man SD and build the SD to a total of 6 FTE’s Implemented Incident, Change and Configuration Management processes Implemented TOPdesk (CMS tool) Planning of the SD, managing the SD.

As employee of Yacht I was working as contractor at clients. Worked as Servicedesk Employee, Coordinator Regional and Country wide support groups, ITIl servicemanagement support (montoring, reporting and improvement on ITIL processes)