Renata Borges

-Answers initial customer calls and answers general questions -May require deviation from standard screens, scripts and procedures -Directs callers to appropriate resources and personnel -Determines appropriate solutions and responses Gathers information from internal resources to answer customers questions -Documents customer concerns and escalates concerns to appropriate channels in a timely manner -Demonstrates strong customer service, communication and problem-solving skills

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

- Approval and screening of photos. - Direct contact with franchisees and customers. - Technical Support assisting in questions about the franchise, drawings, Photoshop and technical problems. - Communication via E-mail. - Service via Chat and Whatsapp. - Service via ticket through the Octadesk platform.