Ricardo Daniel

Create an efficient work. Multitasking also refers to the ability to manage multiple responsibilities at once by focusing on one task while keeping track of others. The workplace most often involves switching back and forth between tasks and effectively performing different tasks rapidly one right after the other.

Support customers with IT-related issues, functioning as the first point of contact between users and the company. Solving problems, troubleshooting issues, address complaints, and escalate complex matters to the appropriate departments.

Online Back Office Act as a team player, interacting with fellow CSR's and contributing to team cohesion Identify customers who are comparison-shopping and inquiring about contract terms Find the right solution for the customer Respond to servicing inquiries.

Troubleshooting Order & QA

Order Processing & Team Leader Assistant

Picking, Pack Size, Expedition and Replenishment

The challenge was to recover and increase the general guest's rating.

English Department Help Desk/Technical Support IOS Tier 1

Media Consumption Research - International Department