Ricardo Olvera Romero

- Planned, conducted and reported carbon content quality analyses. - Creation of process guidelines for future employees and investigations to ensure continuity and consistency of the quality control processes . - Created dashboards for daily reporting to ensure real-time monitoring and decision making for the quality department. - Collaboration with interdisciplinary teams from production, maintenance, and logistics.

- Assistance in the preparation, implementation and follow-up of courses, workshops and internships and other courses at the NIT. - Administration and main contact for the residential area of the NIT and the daily organizational and administrative matters of the students.

- Overseeing and coordinating twelve franchises, their promotions, and staff training - Lead the team (four people) for customer service including employee development - Responsible for vendor management to ensure on-time delivery, quality control and cost effective pricing - Introduced labeling, packaging and order management workstations to improve efficiency and error rates - Implemented a return system for defective products - Developed a warehouse system for efficient inventory management

• Participation on Schneider projects to develop and demonstrate the Model Based System Engineering (MBSE) process. • Research current and new technologies in the market for IoT and AR. • Collaboration on the development, test, and report on data connection, IoT and AR technologies. (Experience in Vuforia Studio and Thingworx.) • Collaboration in the setup and kick-off of the Mx Innovation Lab.