Richard Dillard

Led BPO service delivery for end-to-end Workforce Development implementation at $88B healthcare organization, producing more than $800,000 of incremental revenue and cost savings, numerous service awards from client, and recognition from senior account leadership for building a lean, best-shore, high-performance delivery team in 3 countries.

FOUNDER AND MANAGING PARTNER, Dillard Partners, LLC (2006–2007) Founded to help organizations build genuine and sustainable improvement in the areas of Culture, Leadership, and Teams. PERFORMANCE IMPROVEMENT CONSULTANT, O/E Learning (2005–2006) Led culture of safety implementations for Healthcare and Manufacturing clients. QUALITY CONSULTANT, Cobasys (2005) Developed talent related to problem solving and process improvement. QUALITY CONSULTANT, DaimlerChrysler (2004–2005) ISO 17025 Certification.

Manager, Organizational Performance (2003-2004)–Orchestrated complete turnaround strategy for $400MM Human Capital Solutions BPO platform, including short-term business recovery/ stability and long-term growth. Director, Product Development/Program Launch Manager (2002-2003) Director, Global Office and Information Management (2002) Director, Continuous Improvement (2001) Manager, Process Improvement (2000-2001) Corporate Manager, Safety and Health (1997-2000)

Planned, developed and executed a strategic development, management, and improvement plan that significantly reduced both liability/ risk and operating cost for a one million square foot processing facility with over 1100 employees. Recipient: 1996 National Safety Council Award of Commendation.

Career highlights include 3 meritorious promotions and Navy Commendation Medal by the Secretary of the Navy for meritorious service. Secret/ Interim-TS Security Clearances.