Ritik Goel

Led connected car implementation across 13+ EU markets, managing engineers and UAT teams E2E. Aligned product strategy with R&D teams in Vietnam, Canada, USA and Europe. Managed budgets, vendors and cost control. Coordinated OTA releases and fleet updates. Acted as SME for escalations and NPI. Delivered KPI reporting and global representation. Achievements: rollout in 8+ markets, $8M+ savings, 80% performance gain, EU 112/Bosch eCall launch, 97% service activation.

E2E program management for connected vehicle products across Europe and Israel. Managed subscriptions, feature packaging, revenue and customer escalations. Negotiated telecom roaming and conducted drive tests. Led testing and rollout of Remote App, OTA and E-call services. Managed Android Auto and Apple CarPlay integration for new launches. Delivered $4M savings, 97% connected sales and 30% cost reduction.

– Led mobile enterprise solution implementation in coordination with client and internal teams across UK and Europe – Created use cases, functional designs, process flows, test scenarios and full project documentation Key Achievements: Saved $0.5M in development and testing; delivered 100% of product backlogs on time

– Managed VIDA Power BI Dashboard project, ran test routines and monitored project delivery timelines – Conducted monthly stakeholder meetings across EMEA, Americas and APAC for product data analysis – Managed Polestar Uptime subscription project implementation across 6 target European markets Key Achievements: Achieved cost saving of £1.2M by identifying and resolving system issues affecting CbV subscription car delivery Ensured 100% development and delivery of BI product backlog through agile methodology

– Managed transition from project to operations for global infrastructure and architecture engineering – Developed infrastructure/application support models, change management plans and communication strategies – Created global survey analytics using R and Python; built knowledge platforms with Tableau, SAP BO and ETL – Managed Service Transition processes across APAC, EMEA and NALA regions

– Analysed business solutions to improve production unit performance – Prepared data analysis outputs by interrogating product lifecycle data to identify anomalies and provide strategic insights Key Achievements: Delivered 70% system performance improvement through structured assessment and targeted system updates

– Managed IT operations processes using ITIL methodologies; coordinated software development release management – Created and maintained process documentation for IT operations and application releases

- Gained working knowledge on file system management, process management, Apache web server, system and application log analysis, shell scripting. - Worked with Open Source OS like Fedora and CentOS. - Completed a short project on Linux Storage and RAID solution.