Riya Khinvasara

Managed C Suite enterprise accounts in India and the US driving customer retention loyalty, and satisfaction with almost ninety five percent retention and a twelve point NPS rise. Led onboarding and adoption to cut time to value by twenty five percent and reduce churn by eighteen percent while growing revenue by fifteen percent. Delivered projects on time with cross functional teams, drove reviews and KPI tracking, and as Senior Sales Manager achieved renewals, expansions, and consistent quarterly targets.

Managed 82 enterprise accounts to drive customer success, retention, and satisfaction with a ninety percent retention rate and a fifteen percent rise in satisfaction. Led onboarding to reduce time to value by twenty percent. Supported revenue growth with strong upsell and cross sell performance. Resolved escalations quickly, delivered success plans, drove performance reviews, and improved workflows to raise service efficiency by eighteen percent.

Managed enterprise EdTech accounts across India, the United States, and Canada, driving customer success, retention, and engagement. Built and led a team of over one hundred teachers, improving quality and student engagement by twenty to twenty five percent. Drove onboarding, success plans, and fast escalation resolution, raised productivity by fifteen to twenty percent, and optimized account health through data insights and cross functional coordination.