Robert Kruse Jr.

Chief Operations Officer, saw business through from initial concept, business/marketing plan, investors, to the opening of business. Wrote guidelines & regulations, researched licensing & certifications, client release forms. Handled all daily operations (cleaning, scheduling, book keeping, bus operator, advertising, marketing, business partnerships, social media, copyrights, release forms, licensing, cerifications). Designed logo, business cards & name.

Childcare for 2 children, currently are 4 & 5 years old. I was a full-time++ live-in, from 2009-April 2012. I handled caring for and watching over them as if a parent. Traveled with family on numerous occasions. Was and still am available to them 24/7/365

-Inbound/Outbound Calls to debtors -Set-Up Payments by checks, credit cards, money orders and online bill pay -Address many debtors -Received #1 in Sales, Praised by management

-Inbound/Outbound calls to potential clients -Obtain Medical History and Insurance Information -Qualify clients for Power Wheelchair -Received praise from management constantly *Worked here in many different departments, this was while I was in the intake dept. Manufacturing, scripts, tech-support, Refurb., other areas I worked in over the years through H.S. and some College

-Inbound/Outbound Calls -Give tours to potential members -Address many customers -#2 in Sales over Pacific Sales Region, included California *Moved back to FL to continue College

*Seasonal Hire Built a new excel database for their Gift Certificates. Find, locate, file, and Account for all redeemed GC/documents/receipts and . Daily book keeping from the previous day (2 clubs). Sorted mail and distributed to department. Trained co-workers outside of my department the proper way of handling documents (receipts & gift certificates).

-Foresee guests expectation to the highest standards -Highest level of customer service -3 week Customer Service Training -Consistently use proper etiquette

Management, Entrepreneurship, Marketing & Accounting