Roberta Minini

This European organization supported US Corporate to implement the Global Delivery Framework program to all Delivery Centers in Europe. Each program year launched 4 waves involving each one 80 key players further Executives Assessors. Planned, Scheduled and Organized logistics and facilities for forums event and Boot camps education project phases. Tracked costs; Countries budget allocation;Reporting; Deliverables monitoring.

Validated technical procedures and guide lines by coordinating, Products Subject Matter Experts and Service Managers. Resources budget Monitoring

The program performed all activities necessary to transform the Fiat Services existing environments and to converge them into the IBM environment. Ensured all risks against IBM’s Security processes and policies were identified and provided the correct procedural actions by tracking all system component Hardware and Software including Network before moved in IBM's Data Center

Act as Italy, Greece and Turkey leader for all Service Delivery Issues and Single Point of Contact for Customer Stakeholders relationship.

Responsible of IT professionals leading 2nd/3rd level support based on 24/7 and installation, configuration of DBMS, Group’s Mail software, Backup, Recovery, Workload scheduler, System Monitoring and Alert Management

Recruited to build up an IT Customer Service Center. Single Point of Contact for end users computing environment, based on a 24/7 office-hour, serving 50 local customers plus 30 from International Deal.

Recruited to build up a Helpdesk providing End user computing environment support Hardware / Software and Marketing Services by phone to different OEM Customer products as IBM, JVC, NEC, Pioneer, and others.

Hardware and Software technical support for IBM Home computing and Marketing support on call.

Business economy; Accounting and office administration. Languages: French and English.