Rocio Senra Rodriguez

• Monitoring phone calls to make sure Spanish team is in compliance with the rules and regulations. In addition to this, to assure they give accurate information in a courteous and professional manner with excellent customer service. • Evaluate Spanish team´s workflow and Optimization process in order to make sure that everything is being done according to Google Adwords expectation. • Coaching, Feedback and Assistance to Spanish team to make sure they understand new policies and procedures for quality.

- Contacting existing customers via telephone and email on a daily basis - Consulting with clients to provide the best solution for their business goal - Building customer relationships and managing accounts while increasing program revenue - Developing accounts and growing strategic relationships - Using existing client data to provide custom recommendations tailored to client goals - Processing orders set by the customer regularly

International Business Specialist. I offer business support and advice to companies and consultants to increase business and attract new customers. Search for markets abroad, contact with potential clients, negotiations, marketing, organizing and accompanying in commercial trips and fairs.

Responsible for the International Strategy and the elaboration of an Export Plan for three companies. In charge of all the tasks necessary to promote their exports over the duration of the program. The companies belong to different sectors: plastic products (injection and extrusion), methacrylate and wine sector.

Internship in the Department of Product Marketing of HP. Tasks: management of stock, orders, prices and offers, website update, queries in different languages with technicians and customers.

www.ieb.es The IEB, Instituto de Estudios Bursátiles, whose head office is in Madrid, is currently the leading official centre in the field of financial training in Spain and Ibero America. Affiliated to the Complutense University, it is sponsored by the Madrid Stock Exchange.

German and English

German - Spanish