Rodrigo Andres Viecho

• Distributing agent schedules and entering intraday corrections or agent time off and absences • Monitoring inbound volume for unusual activity to ensure staffing needs according SLA client • Responsible for case dispatching and queue monitoring • Initiating and coordinating trouble tickets and escalating issues as required • Preparing standard and ad hoc reports for agent availability effectiveness. • Monitoring and resolving agent availability concerns with agents and operations center

•Contacting new and existing clients (Agencies or Advertisers) identifying sales opportunities and providing businesses solutions •Improving client’s experience by driving optimal product adoption •Managing a portfolio of SMB clients for growing revenue •Providing pre- and post-sales assistance for all products. •Providing product insights & feedback, based on customer feedback data and other Facebook advertisers •Using a variety of tools communicate and drive Advertiser’s business to success

• Working for an international E-commerce and Lifecycle services company that works as a reliable partner with well-known online retailers • Tasks: • Accepting orders • Commissioning • Master data management • Packaging goods and products • Franking consignments

• Ensuring that stocks and inventory are well-organized and maintained. • Examining and inspecting products for defects and damages • Actively participating and contributing ideas on ways to improve and optimize warehousing procedures • Receiving incoming inventory and moving inventory as required • Preparing orders for shipment and processing orders for returns • Getting customer orders ready for delivery

Strategically plan, produce, and commission content , to report and explain what trend issues. Shape and inform the type of content within specific channels, and help to inform the channel strategy to best transport the content. •Responsible for management of potentially sensitive internet content, ensuring a quality experience . Make a significant and direct impact on the quality of client’s social media and advertising products, benefits, responsible for optimal quality and productivity

•Collaborating with the client Amazon Pay to create a web service in expansion and create a new Customer Service and Support (Latam market, UK market ) •Support for the department's Customers Vendors/ Payment Transactions (B2B and B2C) •Leading the planning, scoping, execution, and reporting of audits based on identified risks related to global privacy regulations across various Amazon businesses •Providing analytical understanding and number affinity to support and help by direct contact with customers

• Controlling and auditing, manually and using bar code machines • Working in various work environments, such as stores, warehouses, etc. • Working effectively within a team and assisting other team members • Taking initiative to explore and suggest new approaches

•Managing manual employee redemptions, keeping SLA, and supporting client employees •Placing manual orders (redemptions) for client employees, offering the best range of services and products •Dealing with the process of a big volume of orders for specific HR customers, tracking numbers, localization, supporting logistic channels •Guiding employees in choosing the merchants according to area and products available •Dealing with employee enquiries •Responsible for fully resolving issues in a timely manner

• Completing analysis and investigation of queries related to orders and contracts, with a regular update to customers. • Resolving on any queries within the agreed SLA • Maintaining strict service levels (SLAs) with client activities, validating contractual information • Recordkeeping of business activities including detailed information on agreements/orders, exceptions, queries, outstanding problems, and executive approvals as outlined by legal & finance