Romain Moureaux

Front and Back Office - in a subcontractor of EDF: ~ Answering to customer queries by phone, emails and letters ~ Explaining them about their account status, balance, balance sheet ~ Selling and subscribing new contracts (electricity, gaz, …) ~ Making sure customer’s data were correct into the database ~ Explain and describe bills and invoices ~ Send letters to customers and to others services Collection : ~ Negotiate payment terms ~ Charge for the bills or debt collection ~ Limits Electricity

Cyber-Base Pau 01/10/2011 to 02/05/2011 - 09/20/2010 to 10/23/2010 - 05/24/2010 to 06/26/2010 ~ Welcome the customers face to face, by phone, letters and emails ~ Propose our products and services ~ Help the IT Teachers ~ Help our customer to use the computers and IT tools ~ Manage the flow of customers in the business

Best Western Hotel beausejour*** Receptionist: ~ Check in, Check out of guests ~ Welcome existing and potential customers face to face, by phone, emails and letters ~ Sell bookings for the restaurant Tourism & Event: ~ Create a file with all that might interest our customer (file with open hours, prices, address, contact) ~ Maintain the communication with our team on events happening

Customer Service, accounting