Romi Acharya
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Romi Acharya
- Current
Specialist Application Coordinator
adidas
- 2 months, Jan 2017 - Feb 2017
Business Process Analyst
QueryNow GmbH
Organizing & setting up the Business processes within the organization Testing the Intranet site and identifying the functionality issues Ensuring the issues have been resolved before closing the tickets Competitor analysis Develop & manage the Customer Support Creating presentation for Marketing purposes
- 1 year and 3 months, May 2011 - Jul 2012
Assistant Manager - Customer Service
Robemall Apparels Pvt. Ltd.
Project head for the Customer Service in an e-commerce company. Responsible in setting up the Customer Service team from scratch. Created SLAs, Dashboard, tracked the Customer Service surveys and Online Analytics to improve the service quality and optimise the services. Regular communication with the team, along with monthly performance report.
- 1 year and 11 months, Dec 2008 - Oct 2010
Team Lead - IT Applications Support
OSI Systems Pvt. Ltd.
- 1 year and 8 months, May 2006 - Dec 2007
Customer Support Advisor
AVIVA Global Services 24/7
- 2 years and 4 months, Jan 2004 - Apr 2006
Senior Executive - Marketing
Rai University
Ausbildung von Romi Acharya
- 3 years, Jul 1998 - Jun 2001
English Literature
Patna University
English Economics History
Sprachen
German
B1-B2 (Gute Kenntnisse)
English
C1 (Fließend)
Hindi
Bengali
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