Rosa Combs

• Conferred with senior executive leaders up to the C-level to architect first-of-their-kind innovation projects and programs which added strategic value to the customer, optimized efficiencies, and created new revenue streams. • Built new swim lanes and cross-functional teams from the ground up and established business direction grounded in data which enabled partners to collaborate on transformation programs and produce unparalleled results.

• Manage the delivery of record-breaking Teams deployment to over 15k users within 72 hours by utilizing cross-functional Domain teams to identify, troubleshoot and eliminate technical and business barriers. • Own and manage the Digital Transformation of a multi-million-dollar portfolio by balancing financial business opportunities, mitigating risks, while meeting customer objectives while tackling non-standard service requests.

• Managed portion of product demo pitch to the Superior Court of Virgin Islands winning a multi-million dollar implementation project. • Led multiple successful go-lives in record time with the fastest known start to finish implementations in the Appellate Courts sector. • Collaborate with technical and business teams to evolve client system functionality and flexibility by assessing new technologies and business models.

Develop and document business architecture frameworks that provide strategy, policy analysis, and procedural business solutions for the agency and IT department. Collaborated within and across teams to establish and document best practices in various technology areas. Ensured that policies, incidents, investigations were properly documented and adhered to company guidelines.