Roxana Sirbu

Contributed to a company wide smooth transition to agile methodology and SAFe framework (agility of scale) Close collaboration with various Stakeholders in order to establish and implement the product roadmap Cleanup and prioritization of the existing backlog in line with the product vision Grooming and estimating the backlog user stories with a geographically dispersed scrum team Quality assurance coordination in order to obtain user acceptance Release and dependency management

Facilitating workshops and meetings with stakeholders in order to reach consensus on requirements Prioritizing, grooming and estimating the backlog user stories with a geographically dispersed scrum team Collaborating with the test manager in order to obtain user acceptance Release and road map planning Delivered on time and on budget to date Providing training and demo sessions to the Operational Teams Support the project manager during budget and procurement exercise and it’s monitoring thereafter

- Gathering requirements from internal and external stakeholders - Supporting the Product Owner and the development team in order to provide an understanding of the requirements and expectations from the business regarding the final product - Updating and grooming the product backlog - Diligent follow up to obtain clarifications which helped us deliver a product that met the needs of the end users - Knowledge transfer to the internal teams towards the closure of the project

In charge of a 5 people team, managing and increasing portfolio of assets for clients for an international wealth management company Quarterly reports on 5,000+ funds performance so the clients will get a more comprehensive way of investing their savings Weekly / monthly reports tracking their performance and certain internal metrics Yearly relocation to the different offices of the company throughout Europe, extending my client portfolio there and helping grow the team by managing a team of coordinators

Was top performer of a small team of coordinators, dealing exclusively with the top management of blue chip companies. Acquired new clients for an international wealth management company, including prospecting for new leads and booking appointments with our financial advisers. Kept client database up to date, managed the schedules of the financial advisers.

Close supervision of customer - agent interaction (reviewing audio and video recordings of the conversations), making sure over 100 customer care representatives had to approach each call using proper tools and stay customer-oriented at the same time Critical decision making: if an agent keeps results below client's expectations (America Online - AOL), even though efforts have been made towards a better performance then the agent had to be removed from the account.

Interacting with our customers by phone in a professional way, providing the proper resolution in a timely and customer-friendly manner. Providing details on the services our client (America Online - AOL) provided taking care of different issues such as restricted accounts or renewing the method of payment.

taught in English