Rudy Hertanto

Assisted the Regional Manager to do inventory auditing, market research, and liaised with supply chain partners from China, to improve the efficiency of shipping channels. • Improved warehouse layout design for a better and faster inventory extraction; introduced Just-In-Time Inventory system and resulted into 24 hours’ decrease (20%) in time consumed for total inventory audit.

Trained for CRM Software Salesforce and telesales calling for prospective, partially-accepted, and accepted students. • Trained to call 150+ prospective students in five hours and to give necessary information. • Turning five cold-call leads (prospective) into enquiries (interested students) per week.

Assisted Sr. Sales Executives in exceeding sales metrics and supported the HR Department in updating employee company records. • Reported survey of customer dissatisfaction of long line and misplaced items; revised the system resulting into a 40% decrease in waiting times and a 70% increase in overall customer satisfaction. • Maintained employee records with confidentiality and accuracy and contributed in improving the performance appraisal system.

Operations, Project Management, Global New Product Development, Consulting