Ryan Saunders

• Designed and implemented portions of an IP Address Management process for Wells Fargo. Implemented governance and compliance (validation) to ensure data accuracy and availability. Built relationships, elicited and evaluated with > 12 source of record organizations to integrate IP related data into the CMDB. • Developed data analysis solution to analyze/identify unique running server services/processes to automate the application to server relationship CI discovery creation in RemedyCMDB.

• Built plans to analyze data sources, cleanup the data sources to drive improved data quality into the organization. • Worked with IT Operations using Agile SCRUM methodology to build out the ServiceNow implementation to manage/govern the Application data and eventually replace the CMS.

• Designed/Built Knowledgebase, Automated business intelligence on Incident data. • Work with cross functional teams troubleshooting major company impacting outages. Update V.P.s and Executives with current statuses. • Ran Production Oversight Committee meetings with Executives.

• Managed/Designed/Implemented reorg of Help Desk data repository, Phone Database, & Standard North America Help Desk Inbox Structure. • IT Systems Support Level 1, 2, and 3. • Supported processes for Global Tech Ops to go 24/7 for North America.

Information Mgmt Operations, E-Commerce