SREERAM SREEDHARAN

Developed strategies for test & measurement category, increasing market share and sales. Analyzed customer feedback to influence product decisions. Built pricing strategies supporting business goals. Executed campaigns and collaborated with suppliers. Managed lifecycle including end-of-life processes. Conducted competitive research. Created launch plans and documentation. Gathered feedback to align roadmap.

• Understood client needs and applied persuasive techniques. • Negotiated complex deals ensuring satisfaction. • Identified and cultivated B2B inquiries. • Built long-term relationships. • Analyzed metrics using Google Analytics and Marketo. • Collaboration & Customer Retention: Coordinated with cross-functional teams. • Revenue Growth & Target Achievement: Identified opportunities to support revenue. • Brand Promotion & Product Demonstrations: Developed promotional materials and demos.

• Customer Service: Delivered prompt, high-quality support. • Call Management: Managed inbound/outbound calls. • Issue Resolution & Escalation Management: Handled returns and escalations. • Performance Metrics: Consistently exceeded quality targets. • Process Improvement & Team Training: Mentored and improved workflows.