Sabine Stroh

General Office and Reception Duties

Office Management misc. duties

- Lead management - Sales support - Data mining to enable cross sell projects - Analyzing order entry, budget, selling team productivity - CRM maintainance - Order placement - Marketing support (organizing events, mailings etc. - General office administration

Team- and Project Assistance

- Manage the document control system - Ensure systems for document control, records management and archiving are standardised across the organisation - Provide training and support to users of the document management software - Set up electronic drafts of new documents - Activate, issue and withdraw controlled documents in a timely manner - Print, collate and distribute hard copies of controlled documents - Maintain copyholder lists and log of document control numbers - Statistical reports

- Entering all relevant information from physical files into the claim database - Preparing the payments of reimbursements in collaboration with the loss adjustors, estimators and EQC headquarter - Reception duties

- Giving existing customers sufficient notice about upcoming licence renewals, placing quotes in co-operation with channel partners - Taking and processing orders - Customer service in terms of customer satisfaction, product updates or news - Co-ordinating appointments in case of technical problems, prospective up-selling business or product trainings - Preparing+adjusting sales FCs - Maintaining customer database - Set up back office and operations for the new establishment of SC D-A-CH

- Develop a certified quality management process in the area office organization - General secretarial responsibilities - Coordination of client appointments - Preparation of presentation documents - Organisation of client events - Ensuring the smooth information flow both internally and externally - Deputy system administration of an NT Network - Receiving and being in charge of clients

- Co-ordination and organisation of customer appointments for the sales staff - Liaison with logistics partners - Compiling sales reports/statistics - Supporting the key account, regional sales teams - Preparing presentations - Marketing mailings and follow-up - Organisation of customer events